Privacy Policy
VPS Towing & Recovery
Effective Date: January 1, 2025
Last Updated: November 1, 2025
At VPS Towing & Recovery your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or use our towing and roadside assistance services.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Name
- Phone number
- Email address
- Billing and payment information
- Vehicle details (make, model, license plate)
- Pickup and drop-off locations
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Cookies and tracking data (see “Cookies” below)
2. How We Use Your Information
We use your information to:
- Provide towing, recovery, and roadside services
- Respond to service requests and inquiries
- Process payments and send receipts
- Improve our website and customer experience
- Send service-related updates or promotions (with your consent)
- Comply with legal obligations
3. How We Share Your Information
We do not sell or rent your personal information. We may share data only in the following situations:
- With trusted service providers who help us operate our business (e.g., payment processors, dispatch systems)
- To comply with legal requirements, subpoenas, or law enforcement requests
- To protect our rights, safety, and property
4. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience and analyze website traffic. You can choose to disable cookies in your browser settings, but some parts of our website may not function properly as a result.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal data
- Withdraw consent for marketing communications
- Request a copy of your data
To exercise these rights, please contact us at [your email address].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such information, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised accordingly. Continued use of our services after updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
VPS Towing & Recovery
824 John Marshall Hwy #201
Front Royal, VA 22630
703-894-5800
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from VPS TOWING & RECOVERY regarding Vehicle location and services offered. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://vpstowing.com. Message HELP for help. Reply STOP to any message to opt out.